OVERVIEW
This website is operated by Phoenix Cosmetic Safety. Throughout the Site, the terms “we”, “us”, and “our” refer to Phoenix Cosmetic Safety. Phoenix Cosmetic Safety provides this website, including all information, tools, and services available from this Site, to you—the user—conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our Site and/or purchasing a service from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the Site, including browsers, clients, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use any services.
Any new features or tools added to the current Site shall also be subject to these Terms. You can review the latest version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates to our Site. Your continued use of the Site after any changes constitutes acceptance of those changes.
Our website may be hosted on Shopify or similar platforms, which provide the e-commerce structure that allows us to sell our services to you.
SECTION 1 – ONLINE SERVICE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region and that you provide consent for any minor dependents to use this Site.
You may not use our services for any unlawful or unauthorized purpose, including violating any cosmetic regulatory laws, copyright laws, or data protection legislation.
You must not transmit viruses, malware, or destructive code.
A breach of these Terms may result in immediate termination of services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time for any reason, including misuse of services, fraudulent documentation, or regulatory concerns.
You understand that your content (excluding payment information) may be transferred unencrypted and adapted to technical network requirements. Payment information is always encrypted.
You agree not to duplicate, sell, resell, or exploit any part of the Service without our express written permission.
Headings are included for convenience and do not affect interpretation.
SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
We are not responsible if information available on this Site is inaccurate, incomplete, or outdated. The material is provided for general information only and should not be relied upon for final regulatory decisions without consulting our qualified assessors.
Historical information may not be current. We may modify content at any time, but we are not obligated to update information.
You agree that it is your responsibility to monitor changes to our Site.
SECTION 4 – MODIFICATIONS TO SERVICES & PRICES
Prices for services may change without notice.
We may modify, suspend, or discontinue any part of the Service at any time.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation.
SECTION 5 – SERVICES (Regulatory & Compliance Services)
Certain services may be available exclusively online, including:
- Cosmetic Product Safety Reports (CPSR)
- Product Information File (PIF)
- Responsible Person (RP) services
- CPNP/SCPN submissions
- Regulatory consultancy
- Label compliance reviews
- Ingredient and formulation assessments
These services:
- May involve submission of confidential product data
- Require accurate formulas, SDS, and ingredient documents
- Are delivered digitally
- Are non-refundable once work has commenced (as outlined in our Refund Policy)
We reserve the right to limit services by client, region, or industry.
We do not guarantee that completed documents will meet expectations if inaccurate information is provided to us.
We reserve the right to discontinue any service without notice.
SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION
We may refuse any order placed with us. We may limit or cancel quantities purchased per person, per company, or per order.
If we cancel an order, we will notify you by email or phone.
You agree to provide accurate, current billing and contact information and to update it as required.
Service delays caused by incorrect information are not our responsibility.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, compliance platforms, or regulatory submission portals (e.g., CPNP, SCPN).
You acknowledge that these tools are provided “as is” and without warranty.
Use of optional tools is at your own risk and subject to third-party terms.
Future features or tools introduced on our Site will also be subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content or services may include materials from third parties.
We are not responsible for examining or evaluating third-party content or accuracy.
We are not liable for any harm or damages related to third-party websites or services.
You should review third-party policies before engaging with their content.
SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS
By submitting feedback, suggestions, formulas, SDS files, or documents to us, you grant us the right to:
- Copy
- Modify
- Analyse
- Translate
- Use internally for regulatory assessments
We are under no obligation to maintain comments in confidence or respond to them.
You agree that submissions will not violate third-party rights.
You are fully responsible for the accuracy of any materials provided.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal and regulatory information is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES & OMISSIONS
We may correct errors or update information at any time without prior notice.
We are not obligated to update all content unless required by law.
SECTION 12 – PROHIBITED USES
You are prohibited from using the Site:
- For unlawful purposes
- To violate cosmetic regulations or intellectual property rights
- To harass, defame, or discriminate
- To submit false formulas or fraudulent documents
- To upload malware
- To collect personal data of others
- To interfere with security systems
We may terminate access for violations.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free use of the Service.
All services and documents are provided “as is” and “as available.”
Phoenix Cosmetic Safety, including directors, employees, and contractors, shall not be liable for:
- Lost profits
- Regulatory rejections caused by inaccurate client data
- Loss of data
- Damages resulting from misuse of documents
- Errors due to incorrect formulas, SDS, or submissions provided by the client
Our liability shall be limited to the maximum extent permitted by UK law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Phoenix Cosmetic Safety and its affiliates from any claims arising from:
- Your breach of these Terms
- Submission of incorrect or fraudulent product information
- Violation of cosmetic regulations
- Misuse of our documents or services
SECTION 15 – SEVERABILITY
If any provision of these Terms is unlawful or unenforceable, it shall not affect the validity of the remaining provisions.
SECTION 16 – TERMINATION
These Terms remain in effect until terminated by either party.
We may terminate access immediately if we suspect violation of these Terms, and you will remain liable for any outstanding amounts.
SECTION 17 – ENTIRE AGREEMENT
These Terms, along with other policies on the Site, constitute the entire agreement between you and us.
Any ambiguities shall not be interpreted against the drafting party.
SECTION 18 – GOVERNING LAW
These Terms are governed by and interpreted in accordance with the laws of the United Kingdom.
SECTION 19 – CHANGES TO TERMS OF SERVICE
We may revise or update these Terms at any time. Continued use of the Site constitutes acceptance of the updated Terms.
SECTION 20 – CONTACT INFORMATION
For questions regarding these Terms, contact: