Phoenix Cosmetic Safety
Last Updated: [19/11/2025]
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from phoenixcosmeticsafety.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
Device Information
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser
- IP address
- Time zone
- Cookies installed on your device
As you browse the Site, we also collect information about:
- The pages you view
- The links you click
- Websites or search terms that referred you
- How you interact with the Site
This automatically collected information is referred to as “Device Information.”
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device, often including a unique anonymous identifier. Learn more or disable cookies: www.allaboutcookies.org
- Log Files: Record actions on the Site and collect IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons, Tags & Pixels: Electronic files used to record browsing behaviour, conversions, and engagement.
Order Information
When you make or attempt to make a purchase, we collect:
- Full name
- Billing address
- Email address
- Phone number
- Company information (if applicable)
- Payment details (processed securely through third-party providers)
- Documentation for CPSR, PIF, SCPN, or regulatory services
- Any formulas, SDS, ingredient lists, or product files uploaded
This is referred to as “Order Information.”
Personal Information in this policy includes both Device Information and Order Information.
HOW WE USE YOUR PERSONAL INFORMATION
We use Order Information to:
- Process and fulfil your service requests
- Generate CPSRs, PIFs, SCPN submissions, and other compliance documents
- Communicate about your order or services
- Screen for potential fraud or security issues
- Provide digital files, updates, or deliverables
- Offer information or advertising about our services (if opted in)
We use Device Information to:
- Improve and optimize our website
- Analyse browsing behaviour
- Protect our Site against fraud and misuse
- Measure marketing performance
- Diagnose technical issues
We may also use your information to comply with EU/UK cosmetic regulatory requirements relating to document retention, Responsible Person duties, and legal obligations.
SHARING YOUR PERSONAL INFORMATION
We share Personal Information with trusted third parties necessary to operate our business:
- Website Platform & E-Commerce: Shopify or similar tools. Review Shopify’s policy: Shopify Privacy Policy
- Analytics: We use Google Analytics (Privacy Policy) — opt-out: tools.google.com/dlpage/gaoptout
- Regulatory Platforms: For compliance services, product data may be submitted to CPNP (EU) or SCPN (UK) only with your consent.
- Hosting & Security Providers: To ensure secure storage, malware protection, and site operation.
- Legal Compliance: We may disclose information to comply with laws, investigations, court orders, or Responsible Person duties under cosmetic law.
We never sell or share your formulas, SDS, or technical documents for marketing or commercial purposes.
BEHAVIOURAL ADVERTISING
We may use Personal Information for targeted advertising. Learn more here: Network Advertising Initiative
Opt out from major platforms:
Or use the Digital Advertising Alliance tool: optout.aboutads.info
DO NOT TRACK
We do not modify our data collection in response to “Do Not Track” signals from browsers.
YOUR RIGHTS (EU / UK GDPR)
EU and UK residents have the right to:
- Access the personal information we hold
- Request correction or deletion
- Request data portability
- Object to certain processing
- Withdraw consent at any time
- File a complaint with your data protection authority
To exercise these rights, contact us at support@phoenixcosmeticsafety.com.
Note: your data may be transferred outside Europe (e.g., to Canada, the U.S., or other provider jurisdictions).
DATA RETENTION
We retain:
- CPSR/PIF/RP records for at least 10 years (per EU/UK law)
- Order Information until deletion is requested
- Email communications for service history and compliance
- Transaction data for tax and audit purposes
MINORS
The Site is not intended for individuals under 16 years of age.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will appear here with a revised “Last Updated” date.
CONTACT US
For questions, complaints, or data removal requests, contact:
📩 support@phoenixcosmeticsafety.com
🌐 https://phoenixcosmeticsafety.com/