1. Purpose and Scope
This policy outlines the terms and conditions relating to cancellations, refunds, revisions, delivery disputes, and service limitations for all digital documentation and compliance services provided by Phoenix Safety Consultants Private Limited, including but not limited to:
- Digital compliance documentation (HSE Manuals, Risk Assessments, SOPs, Policies, MSDS/SDS, Emergency Plans)
- Consultancy and advisory services
- Regulatory compliance documentation
- Online training materials
- Customized digital templates, handbooks, and accreditation support
- CPSR (Cosmetic Product Safety Reports), ISO, OSHA, NFPA, and other compliance-related documentation and services
Due to the digital and customized nature of our products, Phoenix Safety Consultants does not offer returns, replacements, or refunds once work has commenced or digital documentation has been delivered.
2. Non-Returnable and Non-Refundable Services
The following services and products are strictly non-returnable and non-refundable, under all circumstances:
2.1 Digital Documentation and Templates
- Customized compliance manuals, SOPs, safety handbooks, and risk assessments
- MSDS/SDS development and hazard documentation
- ISO, OSHA, NFPA, and regulatory compliance templates
- Editable training materials, forms, and audit checklists
- Purchased digital documents in any format (PDF, Word, Excel, PowerPoint, etc.)
2.2 Consultancy, Advisory, and Regulatory Compliance Services
- Compliance consultations (virtual or onsite)
- Site-specific document preparation
- Policy and procedural development
- Regulatory submission support (ISO 45001, ISO 14001, NFPA, OSHA, etc.)
2.3 Digital Course Material and Online Training
- Digital training packs, e-learning content, and handouts
- Customized implementation guides and instructor materials
Once digital content is shared, accessed, emailed, downloaded, or presented, no refund or cancellation is possible.
3. Service Start and Resource Allocation
Phoenix Safety Consultants begins resource allocation immediately upon order confirmation or payment. This includes:
- Assigning consultants and compliance experts
- Document planning and drafting
- Reserved time slots and administrative setup
Therefore, once work has commenced, no refunds or cancellations will be issued, even if the client has not submitted requirements or delayed communication.
4. Eligible Refunds and Conditions
4.1 Before Work Starts (Limited Eligibility)
A partial refund may be granted only if:
- No work has commenced
- No consultant time has been allocated
- No documentation drafts have been created
- Cancellation is requested within 48 hours of confirmation
Administrative and processing fees of 15–25% will be deducted from the refund.
4.2 After Work Commences
Once work has begun — documentation drafted, consultant assigned, or digital documents shared — no refunds are eligible under any circumstances, including change of mind, wrong purchase, or customer error.
5. Revisions and Amendments
5.1 Included Revisions
Most services include one to two standard revisions within the agreed scope.
5.2 What Is Not Covered
Additional revisions outside the agreed scope are subject to extra charges, including but not limited to:
- Format changes, branding, or localization
- Adding new topics, standards, or compliance references
- Major redesigns or restructuring of documentation
- Delays caused by lack of customer feedback or unclear instructions
6. Delivery Disputes (Digital Services Only)
Delivery of digital products/materials will be deemed successful if:
- Sent via email, cloud drive (Google Drive/OneDrive), WhatsApp Business, or client portal
- Access timestamp, file-sharing confirmation, or delivery receipt is available
Once documentation is sent to the provided email or access link, it is considered delivered. Phoenix Safety Consultants is not responsible for delivery issues due to spam filters, internal server blocks, or client-side email failures.
7. Client Responsibilities
To ensure service accuracy and timely completion, clients are responsible for:
- Providing accurate, complete, and timely information
- Sharing company details, logos, standards, and legal requirements
- Reviewing drafts within the stipulated revision period
- Timely communication for revisions, clarifications, or final approvals
Delays caused by incomplete or late information do not qualify for refunds or compensation.
8. Intellectual Property and Usage Rights
- All custom-developed documentation remains the intellectual property of Phoenix Safety Consultants until full payment is received.
- Once delivered and paid for, clients are granted a non-transferable, single-organization license to use the documentation.
- Re-selling, re-packaging, or distributing our templates without permission is strictly prohibited.
9. Cancellations
- Orders may be cancelled within 24 hours of placement only if work has not commenced.
- Once drafting, consultation, or design work begins, cancellations are not permitted.
- Subscription-based compliance support (monthly retainers) may be cancelled with 30 days’ written prior notice.
10. Contact and Claims Timeline
| Issue Type | Reporting Time |
|---|---|
| Technical delivery issue | Within 48 hours of receiving link/email |
| Incorrect or missing digital files | Within 3 business days |
| Revision/change requests | Within agreed revision window |
| Service complaints | Within 7 business days after final delivery |
| Cancellation request | Within 24 hours of order (before work starts) |
Claims submitted outside the above timeline may not be accepted.
11. Contact Us
For enquiries, revision requests, or service issues, please contact:
Phoenix Safety Consultants Private Limited
📧 support@phoenixsco.com
📞 +92 345 8217058
🌐 www.phoenixcosmeticsafety.com