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Popular:CPSRPIFSCPNCPNPResponsible PersonFragrance allergensSafety Data Sheet

Refunds and Returns Policy for Digital Products

Last updated: 30 October 2026

1. What this covers

This policy covers digital content sold on phoenixcosmeticsafety.com, including e-books, the e-book bundle, templates and downloadable guides, supplied as Shopify digital downloads. The seller is Phoenix Compliance Services AKA Phoenix Safety Consultants Private Limited (Companies House No. 13835804), Office 3046, 182 High Street North, London, E6 2JA, United Kingdom.

2. No refunds after purchase

Digital products are not refundable after purchase. We do not give refunds, partial refunds, credits or exchanges for change of mind, an accidental purchase, or a duplicate purchase of content you already own.

3. Your consent at checkout

Your access to the content starts immediately after payment. Before you can complete your purchase, you must tick a box at checkout to confirm both of the following: - you request immediate access to the digital content; and - you acknowledge that you therefore lose your 14-day right to cancel.

This is permitted by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Article 16(m) of EU Directive 2011/83/EU. We confirm your consent in your order confirmation email.

4. Faulty files

If a file is faulty or not as described, for example it is corrupted, will not open or is incomplete, email support@phoenixcosmeticsafety.com with your order number. We will fix or replace it. Your statutory rights under the Consumer Rights Act 2015 are not affected.

5. Download links

If a download link fails or expires, contact us and we will re-issue it.

6. Licence

Each purchase gives one person or one organisation a non-transferable licence to use the content. You may not resell, share, upload or redistribute the content.

7. Contact